Jesica Veras Cuy
Data Operations & Customer Service Specialist
Parañaque City, PH.About
Highly detail-oriented and results-driven professional with over 7 years of experience in data operations, customer service, and sales. Proven ability to ensure 100% data accuracy, enhance operational efficiency, and drive sales by effectively identifying customer needs and recommending optimal solutions. Eager to leverage strong organizational skills and a commitment to precision in a dynamic role focused on operational excellence and client satisfaction.
Work
Allcard Inc
|Data Service Assistant
Pasay City, Metro Manila, Philippines
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Summary
Managed comprehensive data capturing operations for ID card production, ensuring accuracy, efficiency, and financial accountability within a government fund branch.
Highlights
Directed end-to-end data capturing processes, including collection, entry, and secure transfer of individual data utilizing a specialized 'calture system' for ID card production.
Achieved 100% data accuracy and correctness in processing collected data, significantly reducing errors and upholding high data integrity standards.
Maintained meticulous care for assigned equipment and materials, extending operational lifespan and ensuring uninterrupted service delivery.
Processed and remitted collected cash payments accurately and on time, ensuring strict financial accountability and regulatory compliance.
Growvite Staffing Services Inc.
|Sales Associate
Pasay City, Metro Manila, Philippines
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Summary
Provided expert customer service and sales support, effectively identifying client needs and recommending optimal product solutions to drive satisfaction and revenue.
Highlights
Engaged proactively with customers to conduct accurate needs assessments, leading to highly personalized product recommendations and improved satisfaction.
Consistently met and exceeded sales targets by effectively presenting product features and benefits, increasing customer satisfaction and purchase conversions.
Resolved complex customer inquiries and concerns efficiently, enhancing the overall shopping experience and fostering positive brand perception.
Cultivated comprehensive product knowledge to confidently address complex customer questions and provide informed, value-driven solutions.
Store Specialist Inc
|Beauty Sales Consultant
Pasay City, Metro Manila, Philippines
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Summary
Delivered personalized beauty consultations and product demonstrations, driving sales and enhancing customer satisfaction within a luxury skincare boutique.
Highlights
Conducted in-depth beauty consultations to accurately assess customer skin types and preferences, delivering tailored product recommendations.
Demonstrated advanced product application techniques and benefits, empowering informed purchasing decisions and boosting customer confidence.
Exceeded sales targets by expertly matching luxury products to customer needs and budgets, significantly contributing to overall store revenue.
Educated clients on comprehensive skincare routines and product efficacy, fostering lasting customer relationships and brand loyalty.
The Landmark Corp
|Counter Checker
Quezon City, Metro Manila, Philippines
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Summary
Ensured transactional accuracy and operational efficiency by meticulously verifying bills and item counts at the point of sale.
Highlights
Collaborated with cashiers to meticulously verify bill accuracy and item counts, minimizing discrepancies and preventing financial losses.
Maintained high standards of transactional integrity in a fast-paced retail environment, ensuring precise and efficient customer billing.
Supported efficient customer flow during peak hours by assisting with transaction verification and streamlining checkout processes.
Identified and rectified billing errors, safeguarding company assets and enhancing customer trust and satisfaction.
Super Shopping Market Inc
|Front-End Cashier
Pasay City, Metro Manila, Philippines
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Summary
Managed customer transactions and provided essential front-line service in a high-volume supermarket setting.
Highlights
Processed high volumes of customer purchases accurately and efficiently, handling diverse payment methods including cash, credit, and debit transactions with precision.
Consistently maintained a balanced cash register, reconciling daily sales with minimal discrepancies through diligent record-keeping processes.
Delivered friendly and efficient customer service, promptly resolving minor inquiries and ensuring a positive, seamless checkout experience.
Optimized customer flow and satisfaction by assisting with bagging and maintaining a clean, organized front-end area.
Education
Datamex Institute of Computer Technology
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Associate's Degree
Computer Technology
Parañaque National Highschool Baclaran Annex
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High School Diploma
General Studies
Languages
English
Tagalog
Skills
Data Operations
Data Capturing, Data Entry, Data Accuracy, Data Transfer, System Utilization, Records Management.
Customer Service
Client Consultation, Needs Assessment, Problem Solving, Customer Relationship Management, Service Excellence.
Sales & Retail Operations
Product Recommendation, Sales Conversions, Cash Handling, Transaction Processing, Inventory Management, Retail Support.
Administrative Support
Computer Typing (30 WPM), Document Processing, Office Equipment Management, Organizational Skills.